Section 01
Information We Collect
When you use MySellerDesk, we collect certain information to provide and improve our service. Below is a clear, honest breakdown of what we collect, when, and why.
| Data We Collect | When It Is Collected | Why We Need It |
|---|---|---|
| Shop name, Email, Password | When you create an account | To identify and authenticate your account |
| Order details, amounts, product info | When you log orders in the app | To power your order tracking and dashboard |
| Customer names, addresses, phone numbers | When you add customers or orders | To generate shipping labels and invoices |
| Payment status (Paid / Pending / COD) | When you update an order | To track payments and trigger reminders |
| Device type, login times, feature usage | Automatically while using the app | To fix bugs and improve the product |
ℹ️
What We Do Not Collect
MySellerDesk does not collect your bank account numbers, credit or debit card details, UPI PINs, or any financial credentials. All payment verification happens directly between you and your customer — we are never in that loop.
Section 02
How We Use Your Information
We use the data we collect strictly for the following purposes. Nothing else.
- ✓ To deliver the core service — Displaying your orders, generating invoices, printing shipping labels, and powering your analytics dashboard all rely on the data you provide.
- ✓ To manage your account and security — Verifying logins, enabling password resets, and detecting suspicious or unauthorized activity.
- ✓ To provide customer support — When you report a problem, we use your account data to understand the issue and resolve it quickly.
- ✓ To improve the product — Aggregated, anonymous usage patterns help us identify what is working and where we can do better. This is never tied to your individual identity.
- ✓ To send important notifications — We may contact you about security alerts, app updates, or changes to this policy. We do not send promotional spam.
Section 03
What We Will Never Do
These are absolute commitments — not disclaimers buried in fine print. We hold ourselves to these standards regardless of business pressures.
- ✗ Sell your data — We will never sell, rent, or trade your personal information to any third party, advertiser, or data broker. Our business runs on subscription fees, not data monetization.
- ✗ Use your customers' data for our own purposes — The names, addresses, and phone numbers you enter belong to your business. We do not use them for marketing, research, or any purpose beyond running your MySellerDesk account.
- ✗ Share your data without consent — We do not share your information with any external party without your explicit permission. The only exception is a legally binding court order or regulatory requirement, and we will disclose that to you clearly.
- ✗ Send you marketing spam — Your email will never be used for promotional campaigns. We only send transactional and product-critical communications.
- ✗ Read your Instagram DMs — MySellerDesk has no access to your Instagram messages or conversations. We only work with order information you manually enter into our platform.
🤝
Our Core Promise
MySellerDesk's business model is built entirely on subscriptions — not data. Your data is the means by which we serve you, not a product we profit from. That distinction matters to us, and we intend to keep it.
Section 04
Data Security
Protecting your data is not an afterthought — it is built into how MySellerDesk is architected. Here is what we do to keep your information safe.
- ✓ Encryption in Transit — All data exchanged between your device and our servers is encrypted using HTTPS/TLS. It cannot be intercepted in transit.
- ✓ Encryption at Rest — Data stored on our servers is encrypted at rest. It is never stored in plain text.
- ✓ Trusted Cloud Infrastructure — We host on industry-standard cloud providers with 24/7 monitoring, automated backups, and disaster recovery protocols.
- ✓ Hashed Passwords — Your password is stored as a cryptographic hash. Not even MySellerDesk employees can read your actual password.
- ✓ Strict Access Controls — Only a small number of authorized team members can access user data, only when operationally necessary, and always under a logged audit trail.
⚠️
Your Role in Security
No security system is complete without your participation. Please use a strong, unique password, avoid sharing your login credentials, and contact us immediately at [email protected] if you suspect unauthorized access to your account.
Section 05
WhatsApp Integration
MySellerDesk includes a WhatsApp messaging feature. We want to be completely transparent about exactly how it works.
- ✓ We only prepare message templates — For order confirmations, dispatch alerts, and payment reminders, MySellerDesk pre-fills a message template using your order data. The actual sending happens through your own WhatsApp application on your device.
- ✗ We do not store message content — Messages sent via WhatsApp are never saved to MySellerDesk servers. Your conversations do not exist in our database.
- ✗ We do not access your WhatsApp account — MySellerDesk has no API-level access to your WhatsApp. You remain in full control of what is sent and to whom.
Section 06
Your Rights
You have meaningful rights over your data. You can exercise any of these at any time by contacting us at [email protected].
Right to Access
You can request a full copy of all personal data we hold about you. We will respond within 7 business days.
Right to Rectification
If any of your data is inaccurate, you can update it in Settings or ask us to correct it on your behalf.
Right to Erasure
You can request permanent deletion of your account and all associated data. We complete this within 30 days, with no recovery possible.
Right to Data Portability
You can export your orders, customer records, and business data as a CSV or PDF at any time from within the app.
Right to Object
You can opt out of specific uses of your data, such as product communications. Contact us and we will honor your preference promptly.
Right to Complain
If you believe your privacy rights have been violated, contact us directly. We will acknowledge your complaint within 48 hours.
Section 07
Data Deletion
If you choose to close your account, here is exactly what happens — step by step.
- 1 Go to Settings → Account → Delete Account in the app, or email us at [email protected] with the subject line "Account Deletion Request."
- 2 We will send a confirmation email to verify the request is from you. Please confirm within 48 hours to proceed.
- 3 Within 30 days of confirmation, all your personal data, order history, and customer records will be permanently and irreversibly deleted from our systems.
📌
Legal Retention Exception
Applicable Indian law may require us to retain certain financial and transactional records — such as billing receipts — for a minimum period even after account deletion. Where this applies, we retain only the minimum data required by law and will clearly inform you of what is retained and for how long.
Section 08
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out. We are committed to responding within 48 hours.
📧
MySellerDesk Privacy Team
Email: [email protected]
Subject line: Use "Privacy Request" for faster routing.
MySellerDesk Technologies Pvt. Ltd.
India · Response time: Within 48 hours
Subject line: Use "Privacy Request" for faster routing.
MySellerDesk Technologies Pvt. Ltd.
India · Response time: Within 48 hours
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable law. We will notify you of any material changes via email before they take effect. The most current version will always be available on this page.